Policy Approved: 06/06/22
Review Date: 06/06/23
Approved by: Phil Davis
Yu! MAC are committed to providing a high-quality service to all our members, children/young people, adults and parents/carers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details verbally in the first instance, or by email or in writing. Please do not raise through our social media pages.
Your complaint will be passed to the senior instructor team for investigation and we will aim to provide you with a response within 7 days. This may not always be possible due to the nature of the complaint and our ability to discuss with those involved due to other working commitments of the parties involved.
We will aim to keep you updated with any delays and inform you of the reasons why.
An Offline version of this document can be found HERE